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You can always submit your request by email to hello[at]ohmyfin.ai

Please check the Frequently Asked Questions before submitting your question.

Please double check UETR and/or Reference #, amount, currency and date of payment. Use them exactly from your MT103 confirmation form.
If everything is correct, we can't help you. Sometimes it happens. Maybe this payment was not sent via SWIFT, but via another secure banking messenger. In any case, please contact your bank to get the status.
We do not respond to any inquiries related to this matter.

For some payments we can locate specific banks in the chain or even the whole route. For most - not.
When you pay for the 10 tracking attempts, you get access to Payment Route Analysis which partially solves this problem. But it shows only the potential routes, not the specific bank where your payment is now.
If you don't see the exact bank, we don't have the technical ability to locate your payment now. Please contact your bank to get the info.
We do not respond to any inquiries related to this matter.

Ask in the sender's bank for the MT103 form and double check if the account number and other details are correct.
Wait for 1-3 business days, it is normal to process incoming SWIFT transfers.
Ask beneficiary to go to their bank with MT103 form and supporting documents. The payment may be stuck in compliance.
We do not respond to any inquiries related to this matter.

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